Job Category: Support Team

Ability to troubleshoot basic web hosting and technical procedures as needed. Provide technical support for level one escalation issues via the helpdesk.

1. Front-line support via live chat and telephones.
2. Troubleshooting a variety of technical and non-technical issues customers are having with their web hosting plans and services.
3. Provide technical support for level one escalation issues via the helpdesk.
4. Performs miscellaneous job-related duties as assigned.

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